Refund policy
Return & Refund Policy
Custom-made products All our products are made to order. We do not hold stock, and each item is produced specifically for you after your order is placed.
Your right to return In accordance with EU and UK consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason, provided the item is unworn, unwashed, and in its original condition.
To initiate a return, please contact us at [hello@chazyco.com] within 14 days of receiving your order.
Exceptions The right of withdrawal does not apply to:
- Items that have been worn, washed, or damaged after delivery
- Personalized or custom-printed items that cannot be resold
Return shipping Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
Refunds Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds are issued to the original payment method.
Faulty or incorrect items If your order arrives damaged, faulty, or incorrect, please contact us within 30 days of delivery with a clear photo of the issue. We will arrange a free replacement or full refund -> no return required.
US & Canada We accept returns within 30 days of delivery for unworn items in original condition. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Contact For any return or refund requests, please contact us at [hello@chazyco.com].
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@chazyco.com.