Shipping policy
Shipping Policy & Order Processing
All of our products are made to order. Once you place an order, your item is printed and prepared specifically for you.
Processing times typically range from 2–7 business days, depending on the product and production partner workload.
Please note that processing times may be longer during holidays, peak shopping seasons, or special promotions.
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United States & Canada – Shipping Information
Processing time All products are made to order. Please allow 2–5 business days for production before your order is shipped.
Delivery time
- United States: 5–10 business days after dispatch
- Canada: 7–14 business days after dispatch
Shipping costs Shipping rates are displayed at checkout in USD/CAD.
Taxes and duties
- United States: Sales tax may be applied at checkout depending on your state.
- Canada: Applicable taxes (GST/HST/PST) will be calculated at checkout. Import duties may apply for orders fulfilled outside Canada.
Tracking A tracking number will be provided by email once your order has been dispatched.
Returns and refunds As our products are custom-made to order, we accept returns within 30 days of delivery for unworn items in original condition. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Damaged or incorrect items If your order arrives damaged or incorrect, please contact us within 30 days of delivery with a photo of the issue and we will arrange a replacement or refund.
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European Union – Shipping Information
Processing time All products are made to order. Please allow 2–5 business days for production before your order is shipped.
Delivery time Orders shipped within the European Union are typically delivered within 5–10 business days after dispatch.
Shipping costs Shipping rates are displayed at checkout in EUR.
Taxes and duties All prices include applicable VAT for your country. No additional duties or import fees apply for orders shipped within the EU.
Tracking A tracking number will be provided by email once your order has been dispatched.
Returns and refunds In accordance with EU consumer law (EU Directive 2011/83/EU), you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason. As our products are custom-made to order, returned items must be unworn and in original condition. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Right of withdrawal To exercise your right of withdrawal, please contact us at [hello@chazyco.com] within 14 days of receiving your order. Refunds will be processed within 14 days of receiving the returned item.
Damaged or incorrect items If your order arrives damaged or incorrect, please contact us within 30 days of delivery with a photo of the issue and we will arrange a replacement or refund.
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United Kingdom Shipping Information
Processing time All products are made to order. Please allow 2–5 business days for production before your order is shipped.
Delivery time Orders shipped to the United Kingdom are typically delivered within 5–10 business days after dispatch.
Shipping costs Shipping rates are displayed at checkout in GBP.
Taxes and duties All prices shown include UK VAT (20%). No additional duties or import fees will be charged upon delivery for orders fulfilled from our UK-based production partner.
Tracking A tracking number will be provided by email once your order has been dispatched.
Returns and refunds In accordance with UK consumer law, you have the right to cancel your order within 14 days of receiving it. As our products are custom-made to order, returned items must be unworn and in original condition. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Damaged or incorrect items If your order arrives damaged or incorrect, please contact us within 30 days of delivery with a photo of the issue and we will arrange a replacement or refund.
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Shipping Costs
Shipping costs are calculated at checkout based on the destination and items ordered.
Any applicable taxes, duties, customs fees, or import charges are the responsibility of the customer unless otherwise stated.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing tracking information, if available.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.
Lost, Delayed, or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, please contact us within 14 days of delivery (or expected delivery date).
We will work with our production and shipping partners to find a suitable solution.
Multiple Shipments
Orders containing multiple products may arrive in separate packages. This is normal and occurs because items may be produced and shipped from different fulfillment centers.
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Contact Us
If you have any questions regarding shipping, please contact us at:
Email: hello@chazyco.com
We are happy to assist you.