Shipping policy
Shipping Policy
Order Processing
All of our products are made to order. Once you place an order, your item is printed and prepared specifically for you.
Processing times typically range from 2–7 business days, depending on the product and production partner workload.
Please note that processing times may be longer during holidays, peak shopping seasons, or special promotions.
Shipping Times
Estimated shipping times after production:
United States
Standard Shipping: 2–7 business days
Canada
Standard Shipping: 5–10 business days
European Union (EU)
Orders shipped to EU countries are delivered within 7–14 business days after production is complete (2–7 business day processing time). Total estimated delivery: 9–21 business days. Shipping costs are calculated at checkout and displayed in EUR.
Please note that shipping times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and items ordered.
Any applicable taxes, duties, customs fees, or import charges are the responsibility of the customer unless otherwise stated.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing tracking information, if available.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.
Lost, Delayed, or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged, please contact us within 14 days of delivery (or expected delivery date).
We will work with our production and shipping partners to find a suitable solution.
Multiple Shipments
Orders containing multiple products may arrive in separate packages. This is normal and occurs because items may be produced and shipped from different fulfillment centers.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: hello@chazyco.com
We are happy to assist you.